Balanced Scorecard
At Graycon, success for our clients, our staff and our company are measured against our Balanced Scorecard. Our Scorecard is comprised of four key business measures that we want to continually improve. We will not compromise one in favor of another, so we strive to grow all 4 equally, together.
Client
Satisfaction |
Grayconian
Enjoyment |
Karma
(Reputation, Image &
Charitable Efforts) |
Sustainable
Profitability |
Our Balanced Scorecard is the criteria for our decision making, and the guiding foundation for all Grayconians' performance. Our disciplined Scorecard constantly challenges us to ask ourselves "are all actions and decisions following our balanced approach?" They have to be, for Success occurs only when ALL aspects of our Balanced Scorecard are positively achieved!
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Where Did We Begin?
The Graycon Group was established in 1989 by Douglas Gray and has since grown to support over 400 organizations in all industries and sectors: Oil and gas, manufacturing, legal, construction, retail and several charities.
We manage growth to maintain quality, presently have over 120 employees, and four locations throughout Western Canada.
How We Do Business
We are committed to offering technology solutions that provide clear business value, and pride ourselves in the ethical, honest, and straight-forward approach we take to serving our clients.
Our efforts are proven with the return business and recommendations we receive.
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Graycon Maxims
• We ensure the highest levels of customer satisfaction
• Integrity is the premise of all our decisions
• We extol trust to all stakeholders
• We enjoy our work and our roles and take pride in our actions
• We continually enhance our skill levels
• We maintain profitability
The outcomes of following our approach & Maxims include happy customers and employees, a strong local presence and manageable growth.
To ensure the needed discipline is in place, to "walk the mission"; we constantly ask ourselves "are all actions and decisions following our "balanced approach"? They have to for all concerned.
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