IT Service and Support Consultant
Location: Saskatoon
Contact: careers@graycon.com
Position Overview:
Our newest Grayconian will resolve challenging business and technical issues and provide expert recommendations on day-to-day server and desktop software/hardware situations to multiple clients. The successful candidate will provide on-site, telephone and remote support for all server and desktop computing functions for a dynamic group of Graycon clients.
You are driven to:
- Work at high level in a consultative approach with a wide variety of leading edge clients
- Troubleshoot and support Microsoft Windows SBS, 2000, 2003 and 2008 server in multiple client environments
- Troubleshoot and support Microsoft Exchange 2003, 2007 and 2010 in multiple client environments
- Troubleshoot and support other software packages such as Antivirus and Backup, Terminal Services
- Effectively troubleshoot infrastructure issues (for example network connectivity, printing, internet)
- Prioritize and execute tasks in a high-energy environment
- Deal effectively with all levels of customers and team members
- Exceed client expectations while working under pressure
You Have:
- Minimum of 2-5 years experience in a similar role
- Knowledge and experience with Windows Servers, Active Directory, Microsoft Office, E-mail systems(Outlook/Exchange), Internet Browsers, Ethernet and TCP/IP protocols
- At Least one IT certification (MCSE/MCITP, CCNA, etc)
- Strong organizational skills with excellent attention to detail
- Experience working in a team-oriented, collaborative environment
- Effective / proven communication skills
- Self-management and strong client focus
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