Position Overview:
The preferred candidate will provide on-site, telephone and remote support for all server and desktop computing functions for a variety of Graycon clients. As well, the incumbent will resolve challenging business and technical issues and provide expert advice on day-to-day server and desktop software/hardware situations to clients.
The successful Candidate will be able to:
• Work at high level (consultancy)
• Produce accurate and informative detailed level (hands on)
• Troubleshoot and support Microsoft Windows SBS, 2000 and 2003
• Troubleshoot and support Microsoft Exchange 2000 and 2003
• Troubleshoot and support other software packages such as Anti virus and Backup, Terminal Services etc.
• Effectively troubleshoot infrastructure issues (eg. network connectivity, printing, internet) technical documentation
• Prioritize and execute tasks in a high-energy environment
• Deal effectively with all levels of clients and team members
• Work under pressure
The Candidate must demonstrate the following:
• Minimum of 3 years experience in a similar role
• Knowledge and experience with Windows NT/2000/XP, Active Directory, Microsoft Office (2000/3), E-mail systems (Outlook/Exchange), Internet Browsers (Internet Explorer), Ethernet and TCP/IP protocols
• Strong organizational skills with excellent attention to detail
• Experience working in a team-oriented, collaborative environment
• Effective/proven communication skills
• Self-management and strong client focus
Preference will be given to candidates who demonstrate the following:
• Oil & Gas and/or financial application background
• Consultancy/Professional services background
• At least one IT certification (i.e. MCP, MCSE, CCNA etc)
• Knowledge of Citrix
