Managed Services: Support and Maintenance

Graycon has built an extensive support team capable of meeting a company's IT support demands. Daily maintenance and support can divert your key resources from other core activities; our Managed Services Practice has evolved since 1989 to offer professional support processes, with client-specific flexibility.

Leveraging our industry experience and proven best practices, your IT support can be designed to meet specific enterprise needs or industry standards such as ITIL and COBIT.

To ensure reliability and continuity, Graycon's services are delivered through “support units” - teams of four to six technicians. Although a primary technician is assigned, each member within a team can deliver the support needs of any one client.

  • IT Management: Full or Part-time
  • Monitoring & Reporting: Critical Systems Awareness
  • On Site Support: Full or Part-time
  • Remote Support: Multi Tier Service Desk

Case Studies

White Papers