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About

Why Graycon

 

30 years and 1,000+ Clients

For 30 years, Graycon I.T. has been trusted by more than 1,000 Canadian companies to align their IT and business goals. Our unique approach provides predictable costs, consistent performance and reliable systems and support, freeing you to focus on your core business.

From troubleshooting unexpected issues to supporting your long-term vision and growth; we're always a step ahead of your needs. 

No excuses. No problem. We're ON IT

The Graycon Approach

The heart of our service is IT that delivers precisely what your business needs, when it’s needed.

Forget "traditional IT." Our technology solutions are rooted in our understanding of our customer's business outcomes. We look to first understand your needs, and then we align technology (not the other way around).

plug Created with Sketch. YOUR BUSINESS GOALS INFORMATION SYSTEMS (I.S.) APPLICATIONS | DATA | PROCESS

mgmt Created with Sketch. I.T. MGMT
  • Business and IT aren't aligned
  • IT is reactive
  • Budgeting is difficult and reactive
  • IT is a distraction
  • Complacent decision making
  • Virtual CIO works with your business to create an IT plan
  • IT plan contains roadmap outlining all technology and activities
  • Budget alignment to IT plan and roadmap
  • Stress free IT management and support

Gartner says 77% of CIO's rate their organizations as ineffective at strategy and planning

Untitled 4 Created with Sketch. CLOUD
  • Lacking cloud knowledge & skills
  • Not knowing what to move to the cloud
  • Cloud option overload
  • Current systems can't scale or change with business
  • Cloud expertise on demand
  • Assessments to identify cloud readiness
  • Scalable private, public or hybrid cloud options
  • Navigate changing IT and business landscape

Forbes reports that 83% of enterprise workloads will be in the cloud by 2020

Untitled 3 Created with Sketch. NETWORK / INFRASTRUCTURE / SECURITY
  • Too much complexity in the data centre
  • Security capability missing
  • Changing work styles and devices
  • Hybrid IT, difficult to implement
  • Projects over budget and under delivering
  • Assessment and design services to help reduce complexity
  • Security consulting and technology expertise
  • Experts on demand
  • Partnerships with the industry's leading vendors

70% of companies engaged in hybrid IT transformations struggle to translate business needs into effective IT investments and operations plans

user Created with Sketch. USER & SYSTEM SUPPORT
  • Support not there when it's needed
  • Critical systems unmanaged
  • Expertise missing
  • Gaps in resource availability
  • Unpredictable IT support costs
  • Agile, remote and onsite support services
  • 24/7 critical systems monitoring
  • Increased system reliability
  • Experts on-demand
  • Staff augmentation

Managed IT is 3X more likely to yield predictable costs

plug Created with Sketch. INFORMATION SYSTEMS (I.S.) APPLICATIONS | DATA | PROCESS YOUR BUSINESS GOALS

I.T. MGMT
  • Business and IT aren't aligned
  • IT is reactive
  • Budgeting is difficult and reactive
  • IT is a distraction
  • Complacent decision making
  • Virtual CIO works with your business to create an IT plan
  • IT plan contains roadmap outlining all technology and activities
  • Budget alignment to IT plan and roadmap
  • Stress free IT management and support
CLOUD
  • Lacking cloud knowledge & skills
  • Not knowing what to move to the cloud
  • Cloud option overload
  • Current systems can't scale or change with business
  • Cloud expertise on demand
  • Assessments to identify cloud readiness
  • Scalable private, public or hybrid cloud options
  • Navigate changing IT and business landscape
NETWORK / INFRASTRUCUTRE / SECURITY
  • Too much complexity in the data centre
  • Security capability missing
  • Changing work styles and devices
  • Hybrid IT, difficult to implement
  • Projects over budget and under delivering
  • Assessment and design services to help reduce complexity
  • Security consulting and technology expertise
  • Experts on demand
  • Partnerships with the industry's leading vendors
USER & SYSTEM SUPPORT
  • Support not there when it's needed
  • Critical systems unmanaged
  • Expertise missing
  • Gaps in resource availability
  • Unpredictable IT support costs
  • Agile, remote and onsite support services
  • 24/7 critical systems monitoring
  • Increased system reliability
  • Experts on-demand
  • Staff augmentation
  • Predictable

    From invoices to technicians and everything in between, you’ll always know what to expect from Graycon.

  • Reliable

    Whether it’s our experts on demand or our 24/7 service desk, you can depend on us to deliver the support you need, when you need it.

  • Stress-free

    Technology doesn’t have to be complicated. Our experts can manage and maintain end-to-end IT solutions for your business, so you don’t have to.

  • Secure

    Networks, applications, servers, workstations and cloud –– we keep it running and constantly protected.

Your Goals. Our Solutions.

GRAYCON I.T. POWERED BY RICOH.

 

LOCAL PRESENCE, GLOBAL REACH.

 

In 2015, Graycon was acquired by Ricoh. The addition of Graycon’s market leading IT solution consulting capabilities significantly enhanced Ricoh's market-leading portfolio of innovative services and technologies.


Named as one of the Top 100 Global Innovators by Thomas Reuters, Ricoh transforms the way companies do business by delivering sophisticated solutions and services.


Together, we've formed a team of IT and business professionals who can help you navigate today's digital transformation with a global awareness and local perspective.

Our People

At Graycon, we are 100% staff—no contractors, no hired guns. We’re passionate about business technology, guided by a balanced scorecard and driven to deliver the best client experience. No excuses. No problem. We're ON IT.

Meet our people

DEPTH AND BREADTH

Our dedicated specialists have the depth of training and experience to execute the most successful technology solutions. With the lowest staff turnover in the industry, we have the right combination of skill and talent to get the job done.

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Educate and Enable

Graycon empowers our clients to make informed decisions with information from some of the world’s leading technology thinkers.

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TECHNOLOGY VISION

We’re committed to innovation and have a laser focus on staying ahead of the market. We partner with forward-thinking vendors, continually train our people on the most cutting-edge technology and deliver modern solutions for today’s digital workplace.

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Hear what our customers have to say about working with us

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