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Solutions

User & System Support

 

On-demand I.T. that enables your business

With Graycon's IT Support Services, get end-to-end operational support aligned to your business needs. You can choose to fully outsource your IT department or augment the one you have.

User Support
  • 24/7 service desk

    Anytime support that's just a phone call away.

  • Onsite support tailored to your needs

    Local technicians ready to be where you need them, when you need.

  • Desktop and application support

    We'll keep your systems available and people working.

  • On-going maintenance

    Monitoring and maintenance of critical systems for security and peace of mind.

System Support
  • Infrastructure maintenance

    Software and hardware updates, and optimization of key components for your IT environment.

  • Server administration

    Proactive maintenance and management of server functions such as disk space and backups.

  • Network monitoring and issue resolution

    Monitoring and issue resolution for a number of key network devices.

  • On-demand support

    Access to onsite technicians and a 24/7 service desk.

Get tangible business value from our IT support services:

  • Lower your operational costs and get more financial control with predictable spending
  • Less unplanned downtime with proactive issue resolution.
  • Enhanced security and reduced risk with regular hardware and software updates
  • Scale your services as needed based on growth, goals or strategy
  • Augment your existing IT team when needed

As a private and independent natural gas exploration leader in Alberta, our professionals are in the field, in the office, or somewhere in between. The onsite support and remote services provided by Graycon’s IT professionals keep our workforce engaged and our business moving forward.

Alan Withey

Chief Executive Officer, Trident Resources Corp.
Alan Withey